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July Offer 10% OFF on Orders above Ksh 45k

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+254 720 846056

Kindaruma Road, Nairobi.

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HomeRefund & Returns Policy

Refund & Returns Policy

Return Policy

Autoglide Services Limited stands by the quality of all products sold via our online store. However, we understand there may be occasions where returns are necessary.

  1. Eligibility for Returns

You may return a windscreen or glass product if:

  • The wrong product was delivered
  • The item was damaged upon arrival
  • You cancel the order before installation
    Returned items must be unused and in original packaging.
  1. Return Window

Requests for return or exchange must be made within 7 days of delivery. Proof of purchase and photos (if damaged) are required for processing.

  1. Refund Policy

Refunds will be processed within 7–10 business days after we receive and inspect the returned product. Refunds will be made via the original payment method.

  1. Non-Returnable Items

We cannot accept returns for:

  • Products that have already been installed
  • Special-order items requested specifically for your vehicle
  • Glass damaged due to customer handling after delivery
  1. Return Process

To initiate a return:

  • Contact our customer care team via phone or email
  • Provide order details, reason for return, and supporting photos

Wait for confirmation and return instructions